Shipping

Shipping and handling charges are based on the total amount of your order. Oversize or heavy items will have an additional shipping cost. The cost may not be calculated until the order is being prepared. We will notify you if there is an increase in shipping cost for your order prior to billing and shipping.

We can ship within Canada. For some locations handling charges may not be accurate until calculated at time of order. Please note local restrictions may prevent shipment of certain products. We will notify you prior to billing and shipping.

In Store pick up is available at no additional cost.

Tracking information will be emailed to you once the order is fulfilled.

In stock item orders can take 1-3 business days depending on when the order is placed. Items that will require ordering may take additional 3-5 days.

Free shipping is available on orders over $100.00, Ontario address only and at standard shipping. Free shipping is not available for oversize items or expedited shipping.

Returns

FAST-DOO is not responsible for damage during shipping . If a shipment arrives to your door damaged please submit pictures of the damage packing and product through our return form. If you have the tracking number on the box, please provide this information as well. We highly recommend that you select package protection at time of check out to avoid any frustration of your order being loss, damaged or theft.

All returns must be with in 30 days from the original shipping date.

Returns and exchanges must be in new condition and include all original packing, labels and tags. Products must not show signs of install and must be unmarked and/or unworn. 

Customer is responsible to pay for all return shipping costs . Original shipping costs will not be reimbursed.

Return form must be completed. Packing slip and return authorization form must be included with all returns.

Returns must be authorized by FAST-DOO and follow return procedures. Failure to do so will result in 15% re-stocking fee .

Return credit will be refunded to original method of payment once the item is received at FAST-DOO location. Please note that your credit card company may take 2- 15 additional days to apply the credit to your account.

Products that are not eligible for returns are: Electrical items, decals, stickers/ emblems, hazardous materials (oils, cleaning products, grease, lubricant, batteries ect.). Sale or liquidation products are final sale.

If you have received the incorrect item from ordered item. We will exchange this product with no additional shipping or restocking cost. Please provide picture of the incorrect item in the return form for FAST-DOO       to better assist you in exchange procedure.

If you have ordered a product that is an incorrect size, we will exchange this item with no additional charges. Additional charges apply if customer requests a colour or product change.

We encourage you to visit Lockhart’s Odyssey with help from our product experts on fitment of Gear, Apparel and accessories!

If your item arrives inoperable but with no apparent damage, it is considered defective . For warranty or replacement please fill our return form and include as many pictures as possible (shipping box, pictures of the packaging, picture of the product, picture of the visible defect etc.) Once we receive your request, we will e-mail notify you on procedure.

NOTE: Pricing is subjected to change without notice.  Product descriptions are claims of the manufacturer and/or distributor may not be guaranteed to be accurate.

Warranty

Brp Limited Warranty* 
Genuine Parts and Accessories

Installed by your authorized dealer / distributor on your new or used BRP vehicle.
For a period of twelve (12) months starting from the date of the retail sale, this limited warranty covers Parts, Accessories, and labour. BRP will repair or replace genuine BRP Parts and Accessories found defective in material and/or workmanship – further to normal use and service. Labour and collateral damages to the vehicle may be covered only if the failed part or accessory was installed by a BRP authorized dealer / distributor.
Not installed by your authorized dealer / distributor
For a period of twelve (12) months starting from the date of the retail sale, BRP will repair or replace BRP genuine Parts and Accessories if found defective in material and/or workmanship further to normal use and service. Labour and collateral damages to the vehicle are not covered if the failed part or accessory was not installed by a BRP authorized dealer / distributor.

1- YEAR LIMITED WARRANTY*

Riding Gear
SympaTex® Riding Gear
BRP warrants that all SympaTex® Riding Gear will be free of any defect in material and/or workmanship for the lifetimeƗ of the product further to normal use and service. BRP will repair or replace SympaTex® Riding Gear found defective in material and/or workmanship.

LIFETIME LIMITED WARRANTY**

Riding Gear Except SympaTex® Gear
For a period of twelve (12) months starting from the date of the retail sale, BRP will repair or replace BRP Riding Gear if found defective in material and/or workmanship further to normal use and service.

1- YEAR LIMITED WARRANTY**

  Helmets . For a period of forty-eight (48) months starting from the date of the retail sale. BRP will repair or replace BRP helmets if found defective in material and/or workmanship further to normal use and service.

4- YEAR LIMITED WARRANTY**
* Use other than which the product is designed for will void the product lifetime warranty.
*Purchase at an authorized BRP dealership / distributor OR on a BRP-authorized online store.
**Unless otherwise stipulated or required by law.

This limited warranty does not apply to factory installed parts and accessories.
Other exclusions may apply; see complete limited warranty for details. This limited warranty is effective as of March 1st, 2016

REFER TO THE COMPLETE WARRANTY OR CONTACT US FOR QUESTIONS OR CONCERNS ABOUT THE EXCLUSIONS.

Limitations of liability
THIS WARRANTY IS EXPRESSLY GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT THEY CANNOT BE DISCLAIMED IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIFE OF THE EXPRESS WARRANTY. INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE EXCLUDED FROM COVERAGE UNDER THIS WARRANTY. SOME STATES/PROVINCES DO NOT ALLOW FOR THE DISCLAIMERS, LIMITATIONS, AND EXCLUSIONS IDENTIFIED ABOVE; AS A RESULT, THEY MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE, OR PROVINCE TO PROVINCE.
Neither the distributor, nor FAST-DOO , nor any other person has been authorized to make any affirmation, representation, or warranty regarding the product, other than those contained in this limited warranty, and if made, these shall not be enforceable against FAST-DOO .

Changes to the warranty. BRP or FAST-DOO reserves the right to modify this warranty at any time, it being understood that such modification will not alter the warranty conditions applicable to the products sold while this warranty is in effect. In the event of a controversy or dispute in connection with this BRP limited warranty, PLEASE use the contact form Please note that warranty claims are always subject to final approval by BRP. To claim a warranty on SympaTex® riding gear, you must notify an authorized dealer within two (2) days of the appearance of the defect in material and/or workmanship and present to the authorized dealer a proof of purchase (original bill of sale) of the new and unused SympaTex® riding gear. Please have all warranty items clean for evaluation or they will be returned to you without an inspection being made.
All items replaced under this limited warranty become the property of BRP.