Frequently Asked Questions

WHERE ARE YOU LOCATED?

We are at 14 Regional Road 13, Courtland Ontario Canada N0J 1E0.

DO YOU DROP SHIP?

We do not currently drop ship. BRP requires all parts be first sent to our dealership.

ARE TAXES INCLUDED IN PRICES SHOWN ON THE FAST-DOO WEBSITE?

NO, taxes will be added to the total upon payment.

HOW WILL I KNOW WHEN MY PART HAS SHIPPED?

Once the payment is processed we will email a tracking number and an order confirmation to the email you provided (So please be sure to check it twice)If a part has to be ordered we will provide an approximate eta. This is a date that brp provides us and is not set in stone and can change at any time. Also, because your out of stock part will come from BRP warehouses, shipping delays may happen.

ARE THE PARTS I’M ORDERING IN STOCK?

Unfortunately, for multiple possible reasons, our website may not “always” accurately reflect our inventory. Most orders are shipped within 1-3 business days and received by you in 5-7 business days. We would be happy to check our inventory or check lead time from the manufacturer for you! Please contact us .

HOW ARE SHIPPING COSTS DETERMINED?

Shipping costs are calculated by weight and size of the shipment, and where the shipment will be delivered. Shipping cost are shown during the checkout process before finalizing your order. Over sized items may not show accurate shipping cost at the time of processing and may be altered by FAST-Doo. We will contact you with any changes before processing your order. This contact process may delay shipping time line. You can contact our Support Team on other options of shipping or to change an order for in-store pick up.

I WAS NOTIFIED THAT MY ORDER CANNOT BE SHIPPED FOR THE PRICE I WAS CHARGED? 

All website shipping rates are configured from the manufacturer or distributor by the weight and dimensions. If the inputted information is not accurately updated shipping costs may be incorrect. We weigh and measure the items at time of shipment to better determine the best shipping method as possible. If there is a change or issue with your order we will notify you as soon as possible with the options to move forward with your order. If you find that the items you have ordered has a price difference, please contact our support team by email or phone so we can evaluate the situation and possibly provide credit where necessary.

CAN I EXPEDITE MY ORDER?

We do not offer expedited shipping through our website because some parts on your order may have to be special ordered and may take 1-3 business days or more to arrive. If its in stock and ordered before 11am, its likely to leave the same day. If there is a certain part you need quick er , please contact us and we can check our inventory and go over quicker shipping options for you!

FREIGHT SHIPPING

Freight shipping is a service offered through FAST-Doo. If you have over size items or multiple items resulting in better shipping rates if processed by freight shipment. We will contact you on the procedure of freight shipments.

CONTACT REQUIRED BEFORE SHIPMENT

If there is a reason that contact is needed to proceed on an order. We will make two attempts to contact you. If no response is received by the second attempt of contact or 24 hours, the order will be canceled.

DO YOU SHIP INTERNATIONALLY?

Under most circumstances we will ship to the USA but Applicable Shipping costs will apply. Once all the items needed have been added to the shopping cart, you can select " Checkout ". From there you can enter the billing/shipping information, and a shipping quote will be given for the order.

CAN I PLACE AN ORDER BY PHONE, FAX, EMAIL OR MAIL?

NO. To ensure all transactions are fully secure, we cannot accept orders by phone, fax, email or mail. We reserve the right to refuse an order at all times.

HOW DO I RETURN A PART?

A return form will need to be filled out on our website. Once that has been filled out, instructions for your return will be emailed to you. 

CAN I CANCEL/MODIFY MY ORDER ONCE ITS PROCESSED?

Depending on processing time, it may be possible that if you immediately contact us before you receive your confirmation email. We “may” be able to cancel or modify the order. Time is of the essence. If you have received your confirmation email, its likely too late to change or cancel anything.

WHY WAS MY CREDIT CARD DECLINED?

CCV Mismatch:  The three-digit code on the back of the card was entered incorrectly.

Decline :  The order was declined by your bank or credit card company. We do not receive any further information on the reason for the decline, so we advise calling your financial institution if you receive this code.

MY ORDER SAYS IT WAS DECLINED BUT I AM STILL SHOWING PENDING CHARGES ON MY ACCOUNT.

If the order was declined, the charge will show pending on your account. The pending amount will fall off within 2-7 business days, depending on your financial institution's specific processing times. Unfortunately, we have no control over their processing times.

WHY WAS I CHARGED A CORE CHARGE? WILL I GET IT BACK?

Some new and rebuild engine, audio and gearbox parts ordered from BRP have a core charge applied to them from the factory which we pay up front when ordering. We then pass this on to the customer at cost on top of the price of the part because we have already paid it. The charge will be refunded when we receive a valid core that is free from irreparable defects as per BRP’s core return policy. Use the RETURN FORM to begin the core charge refund process. Once we receive a core back from you it will be closely inspected. If the core is satisfactory, we will reimburse the purchasers original payment method. If a core has defects, some or all of the core charge will be forfeited because BRP will not accept damaged cores back.

Core charges are as follows: BRP cylinder $75, BRP Crankshaft $200, BRP Short block $700

CAN I HAVE PARTS FROM THE SAME ORDER SENT TO DIFFERENT ADDRESSES?

No, items from the same order cannot be sent to different addresses.

WHY ARE THERE DIFFERENT QUANTITIES LISTED FOR PARTS ON THE DIAGRAMS?

The quantity listed on the diagram designates how many of that part are on the machine.

HOW DO I KNOW WHAT IS THE RIGHT AND LEFT SIDE?

The right and left side for any part will be as you are sitting on the machine.

HOW DO I KNOW WHAT MODEL I HAVE?

Most newer units have the model number on the vin plate that is stuck somewhere on the frame. If its gone or cannot be read, we will need to run the VIN for your machine to determine your exact model. The VIN will be 17 characters and should be stamped into the frame of the machine. Older BRP units have a shorter 9 digit vin stamped on the tunnel or on the VIN sticker. Watercraft have a hull number that begin with either US-CEC, YDV or ZZN.

HOW DO I KNOW IF I AM ORDERING THE CORRECT PARTS?

If you're not completely sure the part you’re looking up is correct for your machine, contact our Support Team for assistance. A wrong part delivery can be very frustrating, so we understand the importance of clarity when ordering.  To verify fitment, it is important that you include the VIN or serial number for the machine you are working on to provide accuracy.